User experience
Preventing site crashes and slowdowns is just the start. Brand the wait, communicate in real time, and tap into marketing psychology for a user experience that keeps customers coming back for more.
- Give customers peace of mind with transparent wait info like place in line & estimated wait time
- Communicate in real time to set expectations, let customers know what inventory’s left & share updates on sale progress
- Let customers plan their time & be productive while they wait with email notifications when it’s their turn
- Create an unskippable first-come-first-served queue
- Run a live raffle that collects visitors on a countdown page & randomizes them once the sale starts, giving everyone an equal shot
- Use an invite-only waiting room to grant access only to verified visitors, keeping out bots, resellers & non-members
- Match your brand image by adding your logo, font & colors together with a custom waiting room background, progress bar & wait info display
- Show the waiting room in 50+ languages so you can tailor the experience to your markets
- White label your waiting room to set the page title & favicon, customize the “it’s your turn” sound & put the queue URL on your brand’s domain
84%
of respondents say Queue-it has improved their customers' online experience
85%
say sales are fairer when using Queue-it
69%
say they see fewer customer complaints on sales they run with Queue-it
* Based on 214 responses from Queue-it customers (2023 & 2024). See the results.
“The feedback on Queue-it has been kind of overwhelmingly positive. It's anecdotal, but I’ve seen tweets and emails from people that said ‘Thanks, it was a really great experience.’ Or, you know, ‘I got the ticket I wanted and I loved the give us your email feature.’”
JON HAWORTH, SR. COMMERCIAL SYSTEMS MANAGER
"We got an overwhelming amount of positive feedback. I wanted to print the comments out and make them my wallpaper, because it so rarely happens.”
JUT MCDANIELS, REGISTRATION SOFTWARE COORDINATOR
Uphold customer trust by preventing crashes, slowdowns & errors caused by extreme load
Show customers how many others are waiting & get a powerful endorsement of your product that lifts conversions & encourages more customers to get in on the action
Show your customers related products & content while they wait to help increase order values & drive interest around upcoming events
“Being able to show how many people want the product helped us create hype and enhance our brand power. It’s a bit like how the popular kids at school get even more popular. We saw this especially in the cross-selling effect on our other products, which tripled in sales during the drop.”
Taishi Mizuno, Chief Merchandising Officer
